• My resume

    Posted on June 18th, 2010, 1:41 pm by admin

    Jeremiah McCoy

    123 edgewood heights ln • Powell, tn 37849 • (865)604-3394
    jeremiah.mccoy@gmail.com

    http://jeremiahmccoy.com


    Objective
    To look for new opportunities in the gaming market, which is a field I have a great passion for.


    Employment

    Lead QA Tester (Fallen Earth)              Years Employed ( 2007 -2010)
    Icarus Studios              Cary NC

    Helped to maintain and train people on internal bug reporting/tracking site.
    Helped train new QA testers in both procedure and understanding of the tools.

    Wrote bug reports on various features of the game.
    Was email contact with both end users and other companies involved in the development.
    Helped with the design on crafting system.
    Helped with creating weapon balance formulas.
    Helped with the design and testing of pets and mounts.
    Communicated with other departments in both game functionality issues and human resource concerns.
    Monitored both the forums and the external bugs for trends and complaints.
    Helped develop test plans for many portions of the games content and systems.
    Represented the company at industry conferences and fan driven shows.
    Three shipped titles.(Fallen Earth, Dexter iPhone, Fallen Earth: Bloodsports)

    Tested and used the Icarus Game editor tools set.

    Customer Service/Tech Support              Years Employed ( 2003 -07)
    Clientlogic (now Sitel)              Oak Ridge TN

    Performed technical support via phone to a variety of customers and conditions.
    Communicated with installers and various departments seeking resolution for customers.
    Updating customer records accurately and with a great deal of detail.
    Worked on three different contracts.
    Handle point of contact for warranty and contract service with mechanics.
    Provided support on the service contract claims systems.
    Mentored other agents and provided support to front line agents on difficult calls.

    Customer Service/Retentions              Years Employed ( 2001- 03)
    Earthlink              Atlanta GA

    Out preformed customer retention goals every month.
    Tracked goals and saves for team as well as sent out reports with hints.
    Provided well rated customer service by making a point of keeping track of changes on a daily basis.

    References
    Lee Hammock, Story Designer for Gargantuan Studios on the Marvel Comics MMO
    lee.hammock@gmail.com

    Brandes Stoddard, Content/Systems Developer for Icarus Studios
    brandes.stoddard@gmail.com

    Phil Hall, Vice President, Production at Icarus Studios
    phall@icarusstudios.com

    Ian Lemke, Game Developer, ZeniMax
    lemke.ian@gmail.com

    Education
    2 Years studying Art            Years Attended (1992 – 94)
    Chattanooga State Technical Community College              Chattanooga TN

    Studied classical art for two years before deciding to enter the job market.

    Skills
    -          Experience in being a computer tech with a strong attention to detail.
    -          Some limited Html coding experience.
    -          Can operate and modify most windows compatible software.
    -          Good voice and writen communication skills.
    -          Keen grasp of game design principles.
    -          A good understanding of writing genre fiction.
    -          Experience with both Bugzilla and Fogbuz platforms.
    -          Experience testing games on PC and on iPhone.
    -          Keen understanding of social and new media platforms.

    Hobbies
    I am a podcaster, and I have over the last few years had two different podcasts.  The most recent of which was Basics of the Game, which recently ended.  I am still a regular contributer to podcasts such as the Tome Show.

    I am an avid amateur voice actor and have appeared in several online productions.  Also one of my stories was accepted to the Tales of the Children anthology which was organized by P.G. Holyfield.

    Websites

    http://www.jeremiahmccoy.com

    http://www.linkedin.com/in/jeremiahmccoy